Workflow Engineering for Operational Strategy Excellence: Guide | AVI Business Solutions Workflow Engineering for Operational Strategy Excellence: Guide If you’ve ever sat in the COO’s chair, you know this story: the team grows, new systems roll out, but somehow performance plateaus. It’s tempting to point fingers at execution, isn’t it? But let’s pause for a second because the real culprit usually lurks upstream, hidden in how work is first designed to move through your organization. That’s where workflow engineering steps in. Instead of treating workflow as dry documentation, it treats the design itself as the heart of your operational strategy. It digs into how decisions, responsibilities, and evidence travel through your fulfillment system—and asks: does this system deliver the same results, time after time? When done right, workflow engineering transforms operational excellence from a wishful goal into something you can actually measure, man...